Return Policy

Thank you for shopping with us at Perbag. We strive to ensure that you are completely satisfied with your purchase. If for any reason you are not, we’re here to help!

Returns

You have 30 days from the date of receipt to return your item(s) for a full refund or exchange. To be eligible for a return, please ensure that:

• The item is unused, unworn, and in the same condition that you received it.
• The item is in its original packaging.
• A receipt or proof of purchase is included.

Non-returnable Items

Certain items are non-returnable, including:

• Gift cards
• Personalized items
• Sale items marked as non-returnable

How to Initiate a Return

1. Contact our customer service team at [customer service email/phone number] to request a return authorization.
2. Pack your item securely in the original packaging.
3. Ship your return to the address provided by our customer service team.

Refunds

Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

Exchanges

If you need to exchange an item for the same item in a different size or color, please contact us. We will guide you through the exchange process.

Shipping Costs

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

Contact Us

If you have any questions about our return policy, please reach out to us at [customer service email/phone number].

Thank you for choosing Perbag!